She reported that she called out for help many times during and no one came. My mother was there for only one night and it was horrible. I could not in good faith recommend this facility. Overall, this was a disappointing and stressful experience for our family. On a positive note, there was one weekend aide, Sarah, who seemed to genuinely care for the patients.
These issues were taken to the administrator who seemed rushed ("I only have a couple of minutes.") and discounted my complaints.
No communication from staff until insurance quota was met and a discharge date given. On several occasions we had to ask for water, discovered our family member had slept in her clothes and food trays were not removed until the next meal. Most often, food was unidentifiable and tasteless. Our family member received less than 30 minutes of physical therapy each day. The smell of urine permeated throughout the hall areas. The room was dirty: filthy/stained carpeting, dusty, broken and chipped furniture, unkept bathroom. My family was horrified with the unprofessional staff, lack of care and services our family member experienced at Summit Hills Rehab in Hamilton, NJ. Our multidisciplinary care team ensures that every critical transition, such as the move from hospital to home or the move from home to a long-term care residence, is safe and seamless.
Stage of an individual’s health care journey. Our continuum of care combines proactive clinical care and personalized support at every Building trust through personal relationships with the people in our care and their families is at the heart of all we do at Spring Hills, and exceeding expectations is our joy and privilege. Our clinicians know that the more they engage patients face-to-face, the more that patient feels cared for and accountable to following their recovery plan. This is the essence of Signature Touches, our holistic approach to living. Our associates understand that being attentive to an individuals likes and dislikes is important for their happiness, and happiness is key to the health of body, mind and spirit. We have learned something in our 20 years of senior care experience: people respond to people.
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